FAQs
What is your return policy?
You may request a return within 30 days of delivery. All returns must be approved by us in writing before you ship anything back. Items must be unused, clean, and returned in their original packaging with all parts included. Beds that have been used by a pet cannot be returned for hygiene reasons. For approved returns that are not the result of our error, the customer pays return shipping. Full details are on our Return Policy page.
What if my item arrives damaged, defective, or incorrect?
Email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We review these situations individually and resolve them case by case, which may include a replacement, a partial refund, or a full refund depending on the circumstances.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Diners Club, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. Checkout is processed securely by Shopify.
Can I modify or cancel my order after placing it?
Email us as soon as possible. Orders can be cancelled for a full refund if the request reaches us before the order has shipped. Once an order is in transit it must be handled as a return.
Do you ship internationally?
No. Rested Paws currently ships within the United States only.
How much is shipping?
Standard shipping is free on orders of $50 or more. Orders under $50 are charged a flat $4.99. The exact amount is shown at checkout before you pay. We do not currently offer an expedited shipping option.
How long does shipping take?
Orders are processed within 1-3 business days. After processing, standard delivery typically takes 5-12 business days, so the usual total is 6-15 business days from order to doorstep. Delivery estimates are not guaranteed and can be affected by carrier delays, weather, and peak seasons. See our Shipping Policy for details.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email. If you haven't received tracking within 5 business days of ordering, email us and we'll look into it.
How do I choose the right size?
Full dimensions and the stated weight capacity are listed on every product page. Measure your pet from nose to base of tail and add a few inches. If you're unsure, email us and we'll help.
How do I contact you?
Email restedpaws@gmail.com. We reply Monday through Friday. More ways to reach us are on our Contact page.