Return Policy

We want you and your dog to be happy with your purchase. If something isn't right, contact us first at restedpaws@gmail.com and we'll work with you on it.

Return window

You may request a return within 30 days of delivery. All returns must be approved by us in writing before you ship anything back. Items sent back without prior approval cannot be processed or refunded.

Condition requirements

To be eligible, the item must be unused, clean, free of pet hair and odor, and returned in its original packaging with all parts included. Beds that have been used by a pet cannot be returned for hygiene reasons.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We review these situations individually and resolve them case by case, which may include a replacement, a partial refund, or a full refund depending on the circumstances.

Return shipping

For approved returns that are not the result of our error, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect the returned item, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

Cancellations

Orders can be cancelled for a full refund if the request reaches us before the order has shipped. Once an order is in transit it must be handled as a return.

Not eligible for return

Clearance and final-sale items, gift cards, and items damaged through misuse, normal wear, or chewing are not eligible for return.

Contact

Email: restedpaws@gmail.com